Piononos Terms and Conditions

• This is a disclaimer for all our products published on our website (piononosinc.com) and for sale in the store or by phone. 
• The photos published on the website are illustrative and may vary. 
• The size and quantity of the calculated portions are estimated and may vary. 
• The published sizes of the products are a close approximate. The colors of our products and fruits (strawberries, berries, etc.) can vary as well. 
• The availability of the products may vary even if the checkout has proceeded. In this case, we will call you before confirming your order and discuss the available options. Piononos does not compensate the client for changes in the availability of products or services. 
• The message of the personalized card is given by the client. We will write it textually; however, Piononos is not responsible for its content. 
• The availability of products and prices may vary at the discretion of the store and without prior notice to customers. Already paid orders are excluded from price variations. 
• Quotes are valid for three months. 
• Piononos reserves the right to deny admission to any person in the store.

Allergen Policy

• Our products may contain nuts, eggs, dairy, or gluten. 
• We do not specialize in allergen-free cakes or desserts. 

Pickup and Delivery Orders Policy and Cancellation

• Orders will be confirmed by phone call, text messages or email the day before and/or the same day of the pickup or delivery.
• Every order has a pick up time, however in some busy days and most festivity days there may be a waiting time on the line. 
• Cancellations are effective only if approved by Piononos on a written message, up to 24 hours notice before your scheduled pickup or delivery. If the cancellation is approved, there will be a non-refundable $10 cancellation fee to cover the order’s processing costs. 
• Piononos will provide a Store Credit for cancellations. The Store Credit must be used within 90 days from the purchase date. The use of the Store Credit will be subject to the availability of products. 
• If we do not receive a confirmation on time, we will put the order on hold until we receive confirmation. Please note that last-minute confirmations may require some time to complete the order. There is a risk of losing the complete order if the client does not ask for a cancellation on time. 
• For pickup orders: we will ask the client for the following information: first name, last name, and the last four digits of the phone number of the person who placed the order. Without the correct information, we will not give the product to the pickup person. The pick up person will be responsible for receiveing, transporting and proper storage of the product. 
• We will show and describe the product to the customer. Once the person leaves the store with the product, we will not allow any returns, cancellations, credits or refunds. 

Delivery Policy

• Deliveries are done in two different time frames: from 10 am to 3 pm OR 3 pm to 8 pm, with no specific or shorter window time. In festivity days we may have a longer window time for deliveries: from 8 am to 3 pm OR 1 pm to 8 pm, with no specific or shorter window time. 
• The driver will call or text the receiving person to confirm that someone will receive the order. At the time of arrival, the driver will call by phone and the door. If he does not receive an answer in 15 minutes, he will continue the route. In that case, the client loses the order and the delivery fee. The client must contact the store to see available options. If there is availability, the delivery may be rescheduled and the client must pay an additional delivery fee if rescheduling is appoved. The receiving person is responsible for proper storage of the product. Orders will be confirmed by phone call, text messages or email the day before and/or the same day of the pickup or delivery.